The Coronavirus Emergency

Information for Guests

28th March 2020

We understand that you require the latest information regarding ongoing changes and updates resulting from the Coronavirus emergency.

We can confirm that as of 23rd March all parks we operate on have taken Government advice and are closed until the 16th of April.

We understand this may be worrying for people, but please be assured that you will not lose that all important family holiday through this uncertain time. Our team are working through March and April holiday bookings, prioritizing the earlier arrivals, contacting guests to arrange rescheduling their dates for later in the season of 2020, or to apply a credit for 2021.

Guests with bookings for later dates, looking to complete final balances or those wishing to book something new, to make the most of what the South West has to offer, again we would like to reassure you that should the situation continue, and the parks extend their closed period, we will happily look to amending your arrival dates to convenient times in the season for you to enjoy that time away.

We wish to thank you all for your patience and understanding through this time and take this opportunity to pass on our best wishes to you all, and for guests to stay safe and sound throughout this troubled period.

For the latest government information please check the following website:

• https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

or, for the latest NHS information and guidelines, check this NHS page:

• https://www.nhs.uk/conditions/coronavirus-covid-19/

If you have any further concerns regarding the above information, please feel free to contact us on 01395 224066.