Information for Guests

April 3rd 2020

Dear Guests,

Following the recent announcement from the government, we have had to make changes to the way we work in order to look after the health and wellbeing of our team. Following guidelines, our office administration team are now working from home. This may cause our response time to be slightly longer than normal and we know that if you're trying to get hold of us it can be frustrating. We hope this page can offer some reassurance for you.

What We're Doing to Help You

Our team have been working hard to reschedule affected holidays and wish to thank everyone for their support and patience during these difficult times.

To enable us to streamline the rescheduling process we are channeling ALL enquires and communications through email until further notice.

General enquires: enquires@newmansholidayhomes.com

In order to reschedule holidays with an arrival date that falls within a park closed period, please read Flexible Rescheduling below, and then click this button.

Reschedule My Booking

Latest Park Closure Dates

All Parks have taken the decision to close temporarily up to and including the 16th of April to ensure the health and safety of all guests and employees.

We understand how disappointing and worrying this must be, but please be assured that you will not lose that all important family holiday through this uncertain time.

Flexible Rescheduling

We want to give you total flexibility. Understanding that it may be difficult to confirm future dates at this time, a credit of the total amount paid will be available to use on any future holiday booked with Newmans Holiday Homes up until the end of the 2021 holiday season.

If you are able to choose new dates at this time, please click the button below to arrange your new holiday dates.

Reschedule My Booking

How you can help us to help you

We appreciate you may have questions and concerns but before trying to contact us please follow this advice. If you have an arrival date:

• On or before 16th April
  • If you have not already rescheduled your holiday, please follow the Flexible Rescheduling advice above.
• 17th April to 22nd May
  • Please avoid contacting us if possible. The parks are currently due to open on April 17th. If this should change, you will be made aware and you will be able to follow Flexible Rescheduling advice above.
• 23rd May until the end of the 2020 season
  • We are currently looking forward to accepting your holiday as planned. If this changes, we will be in touch with you nearer the time.

Full Balance Or Easy Payments Due:

If you have a payment either due or overdue, we will not collect it, and are freezing this proces until further notice. Your holiday will stay in place.

If your final balance is due, we will be in contact with you to confirm how you would like to proceed.

If you would like your Easy Payment Plan to continue as normal please let us know through enquires@newmansholidayhomes.com

We're in this together

We know this this is a very difficult time for everyone. We are doing all we can to adapt to these rapidly changing and challenging times and we are very grateful for your patience and understanding. Please continue to observe the guidelines set out by the Government in remaining safe and well. We very much look forward to seeing you when the parks are open and fully operational.

Government information

For the latest government information please check the following websites:

• https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

or, for the latest NHS information and guidelines, check this NHS page:

• https://www.nhs.uk/conditions/coronavirus-covid-19/

If you have any further concerns regarding the above information, please feel free to contact us on 01395 224066.